Refund and Returns Policy

Cancellation Policy

1. We accept cancellation requests at any time before the order is shipped. Unfortunately, orders cannot be cancelled once the shipment has left our warehouse.
2. For prepaid orders, any cancelled order will be automatically refunded to the original payment method within the standard processing time.

Return Policy

1. You can return or exchange a product within 7 days of receiving it by requesting a return through our website or by emailing us at [email protected]. We will arrange a pickup for the product.
2. Customers may choose one of the following options:
   • Refund
   • Exchange for another product
   • Credit note in the form of a gift card with lifetime validity
3. Refunds will be processed only after the product has been picked up, returned to us, and inspected to ensure it is unused and in its original condition.
4. For prepaid orders, refunds will be credited to the original payment method. For Cash on Delivery (COD) orders, refunds will be processed via UPI or Bank Transfer.

Exceptions to the Return Policy

1. Return requests made outside the specified time frame (3 days from receipt of the product, including Sundays and public holidays).
2. Products returned without original packaging, price tags, labels, freebies, accessories, or any missing contents from the package.
3. Products damaged due to misuse or incidental damage.
4. Products with tampered or missing serial numbers.
5. Made-to-order products.
6. Returns or exchanges are permitted only once per order. Any subsequent return or exchange request against the same order will not be accepted.
7. International orders are not eligible for returns or exchanges.

General Return & Refund Timelines

1. Return requests are generally approved within 2–3 working days, and reverse pickup is usually completed within 48–72 hours thereafter.
2. Customers can track the returned package using the tracking details shared via email once the pickup is arranged.
3. If the reverse pickup is not completed within the expected timeframe, customers should contact us promptly so that we can follow up with our courier partner.
4. Once the returned product reaches our warehouse, refunds are generally processed within 2 working days.

Any return request that does not meet the above criteria will not be accepted and the product will be sent back to the customer.

Given the nature of our products, we reserve the sole discretion to determine the appropriate resolution for any situation. Every return or exchange request is reviewed and handled on a case-by-case basis.